Shipping policy

Shipping Policy

At moujawharatmartil.ma, we are committed to delivering your jewelry safely and efficiently. Please review our shipping terms and guidelines below.


1. Order Processing Time

  • All orders are processed within 1 to 2 business days (excluding weekends and public holidays).

  • Once your order is dispatched, you will receive a notification with your tracking details (if applicable).


2. Domestic Shipping (Morocco)

  • Estimated Delivery Time: 24 to 72 hours (1 to 3 business days).

  • Payment Methods: We accept Cash on Delivery (COD) and online Credit/Debit Card payments for all domestic orders.


3. International Shipping

We ship worldwide to ensure you can enjoy our jewelry anywhere in the world!

  • Estimated Delivery Time: 7 to 15 business days.

  • Payment Methods: All international orders must be paid in full online via Credit/Debit Card before shipment.


4. Customs, Duties & Taxes (International Orders)

  • International orders may be subject to import duties, taxes, or customs fees once the shipment reaches your country.

  • moujawharatmartil.ma is not responsible for any extra charges applied by your local customs authority; these charges are the responsibility of the customer.


5. Order Tracking & Delivery Issues

  • Once shipped, you can track your order using the link provided in your confirmation message or email.

  • If you experience any delays or issues with your delivery, please contact us immediately.


6. Contact Us

If you have any questions or concerns regarding your shipment, feel free to reach out to us:

  • Email: moujawharatmartil@gmail.com

  • Alternative Email: contact@mojawharatmartil.ma